Refunds and Exchanges 

Refunds: You will receive your refund between 1-5 business days once goods are received back to our warehouse.

Exchanges: You will receive your exchange between 1-5 business days once the original item has been received back to our warehouse. 

How To return your order

We offer FREE returns for most countries* using a range of carriers such as Royal Mail, DHL, or FedEx, depending on your location.

*Returns from the following destinations cost £20. Hong Kong, Israel, Philippines, Singapore, UAE, Taiwan, Greece, Australia, Japan and South Korea.

You can return your unworn kit for a refund or exchange within 28 days of receiving your parcel.

1.

Please fill in the form below, with you order number

2.

Pack your items securely and ensure no old delivery addresses are marked on the packaging – this prevents any delays

3.

We will provide you with a pre-paid returns label via email. If you do not have access to a printer a QR code will be provided

4.

Take your parcel to your Royal Mail drop-off centre, Post Office or have it collected if this service is available in your location

5.

Our warehouse team receives your return – whether a refund or an exchange, we aim to process your return within two working days.

6.

Your new piece of kit will be sent out or your money refunded

Any problems, please contact returns@pulcostudios.com

Our return address:

Pulco Studios Returns
16 Old Theatre Court
London
SE1 9ES
UK

Exchanges

You can exchange an item on a like-for-like basis – swap it for a different size or colour, for example. Once we receive the item back, we will process the exchange.

Want a different product altogether? Return the item for a refund and place a new order.

Want a different product with a different price? We will process your exchange ourselves and refund or provide store credit for the difference.

Faulty goods

We do everything we can to make sure our products are the best they can be. But we can’t catch everything. So if you think your product has a manufacturing fault, please get in touch – we’ll do everything we can to make you smile again.